About us:

Zimmer Communications is a locally owned company with deep community roots. We began in radio and have since expanded into a full-service marketing partner offering digital strategy, social media, video production, and content marketing solutions. We are committed to building lasting relationships and delivering marketing that truly works.

Job Overview: We are seeking a highly motivated and detail-oriented IT Technician to provide exceptional helpdesk support and technical solutions across our broadcast and marketing operations. In this role, you will be the first line of defense for resolving a wide range of technical issues, including computer setups, software installations, network troubleshooting, and ensuring the security of our systems. We're looking for someone who can diagnose and resolve problems efficiently, deliver reliable technical support under pressure, and proactively ensure our systems run smoothly. If you're passionate about delivering top-tier support and thrive in a fast-paced environment, we want to hear from you. Experience in IT support, particularly within the broadcast or telecommunications industry, will be a plus!

Responsibilities:

• Set up and configure workstations, computers, and peripheral devices
• Verify the functionality of computer hardware and troubleshoot issues
• Install, configure, and maintain software on a variety of systems
• Ensure network security and data privacy across all systems
• Provide technical support for hardware and software issues
• Manage and maintain email systems
• Assist with the acquisition of new hardware and software
• Research and implement new technologies to improve system performance
• In-person role in Columbia, MO, with additional remote support to other locations

Requirements:

• Proven experience as an IT Technician or in a relevant IT position
• Excellent diagnostic, troubleshooting, and problem-solving skills
• Strong communication skills to work effectively with both technical and non-technical teams
• Exceptional organizational and time-management abilities
• In-depth knowledge of computer systems, networks, and internet security principles

Preferred Requirements:

• Degree in Computer Science, Engineering, or a related field
• Experience providing remote IT support for multiple locations or distributed teams
• Experience working in an engineering or IT capacity in the broadcast or telecommunications industry
• Familiarity with WideOrbit automation systems
• Knowledge of broadcast equipment and technologies
• Experience in remote IT support for multiple locations
• Certifications such as CompTIA A+, Network+, or other relevant IT certifications
• Proficiency with network security tools and practices

Benefits:

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off
• Parental Leave

Zimmer Communications is an Equal Opportunity Employer.